Terminal Operations Management as a company has the sole focus of providing premium customized services designed to meet and exceed the needs and expectations of our customers and business partners.
Whether in an intermodal ramp, depot, chassis pool maintenance, auto ramp/de-ramp, customs or warehousing facility; Terminal Operations Management puts Safety as the cornerstone of its philosophy and operations. We truly believe that a safe place to work is “no accident” and all of our employees are completely dedicated to an accident, incident and injury free environment.
Our Vision is “to relentlessly pursue providing unparalleled customer service in a safe environment, always holding our customers at the center of our efforts”
Our Mission is “to be a service company staffed by highly qualified, experienced individuals who, together as a team, fully understand the expectations of our customers and pledge to always exceed those expectations”:
Ensure 110% Customer Satisfaction – we understand the demands and performance standards placed in the industry by its customers.
Deliver World Class Service – We select dynamic and service-oriented employees who have a passion for excellence and understand that our pursuit for quality and continuous improvement is never-ending.
Respect Every Employee – True competitive advantage lies not only in the services we provide, but in people to whom we entrust our business. Creativity and innovation are encouraged for improving the effectiveness of the company. Employees are provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every customer.